Black Friday Sale
Don’t miss our Black Friday Sale! Our Black Friday sale will be run from the 27th of November to the 29th of November, and just like last year, the Deals will be huge! Sign up NOW to receive email notifications and stay tuned to this page for some fantastic Black Friday offers. All our deals can be found our sister website www.perceptionlighting.com.au or by simply clicking one of the tiers below.
Having trouble with an order or got any questions? Below is the FAQ for the Black Friday Sale.
If you didn't quite get the answer you were looking for, please don't hesitate to email or call us.
Black Friday Sale FAQ
WHERE ARE THE SALES?
Our Black Friday deals will be held on our sister website www.perceptionlighting.com.au
WHAT'S THE COVID-19 SITUATION?
Our wonderful Customer Support Team are currently working from home which could result in some minor delays to response times. Rest assured, we will be working round the clock to answer your DMs and e-mails as quickly as possible. For more info on this, please scroll down.
Dispatch & Delivery Times:
Please note that due to social distancing regulations set up within our distribution centres, dispatch times on orders may be delayed.
Delivery times may further vary due to the global disruption of COVID-19. To find more updates about our delivery services during this time, please scroll down.
WHY ARE YOU NOT RESPONDING?
We understand that you might have a few extra questions, or experience an issue during our Black Friday Sale, which will result in you sliding into our wonderful Customer Support Team's DMs. If you don't receive an immediate response, please be reassured that we will be working round the clock to answer your DMs and e-mails pronto.
Please note, to ensure that we can handle your responses as quickly as possible, please do not message Customer Support on more than one channel, and please do not send multiple messages regarding the same issue. If you do, this will move you to the back of our inbox - you know how these things work...
*With our staff still WFH, please take into consideration that responses may be ever-so-slightly delayed.
WHEN DOES THE SALE START AND HOW LONG WILL IT LAST?
Our Black Friday Sale will start on the 26th of November, at 11:59 PM AEST.
As for when it ends? Well, that'll be on the 29th of November, at 11:59 PM AEST.
WHICH ITEMS WILL BE DISCOUNTED AND AT WHAT PERCENTAGE?
Shop selected lines with up to 40% off.
The tier that the items are in, is what the discount will be. Have a look at the tiers above for a quick explanation on what you can save.
For a sneak preview of which items you'll be able to cop at an out-of-this-world discount, click the links above.
POSSIBLE SHIPPING DELAYS...
Due to exceptional volumes during our sales, orders may take up to 7-10 working days to dispatch. We seriously appreciate your patience during this time.
ARE MY ITEMS RESERVED IN THE CART?
Adding an item to your cart does not reserve the stock for your final checkout. Stock is only allocated once payment has been confirmed. If an item does happen to go out of stock by the time you reach checkout, we recommend proceeding with your payment for the remaining items in your cart. If you go back to add another item, you risk the website resetting your place in the queue. Please note that any items in your cart prior to the sale will be removed when the website updates on November 30th, for the launch of our Cyber Monday Sale.
ONE OF MY ITEMS HAS GONE OUT OF STOCK, AND NOW I DON'T WANT MY OTHER ITEM...
Unfortunately, if an item does happen to go out of stock by the time you reach checkout, we don't currently have the functionality to remove any additional items from your basket. If you do try and remove an item, this will result in the website taking you back to your cart; resetting your place in the queue, and putting your other items at risk as you begin the checkout process again. In this instance, we'd recommend proceeding with your order/checkout and returning any items you no longer wish for. You can do this by contacting us at email@example.com
THERE IS A QUEUE AT CHECKOUT, SHALL I REFRESH THE PAGE?
There may be a chance that you experience a queue during checkout. In this instance, please do not refresh the page as this will lose your place in the line. We'll get you through as quickly as possible, but please note that waiting times could be up to 15 minutes.
I HAVEN'T RECEIVED AN ORDER NUMBER?
Please keep a close eye on your inbox for an order confirmation email. Please note, if you're quick off the mark and order during the first few hours of our Black Friday Sale, you may experience a delay in receiving your order confirmation email.
I'VE ENTERED THE WRONG EMAIL ADDRESS...
We totally get it. In the midst of rushing to enter all your details and get your order secured, you've put your email address in slightly wrong...
Now, please don't panic. Once you've placed an order, if you've been re-directed to the order confirmation screen, we can confirm that we have received your purchase, and we're getting it ready. Feel free to take a screenshot of the order confirmation screen for peace of mind.
Alternatively, feel free to get in touch with our Customer Support Team with your correct details. Whilst they may not be able to forward on your order confirmation email (data protection reasons), they will be able to confirm and send through all shipping and tracking details in relation to your order, once it has been picked, packaged and handed to the courier for delivery.
WHY HAS MY ORDER BEEN CANCELLED?
If your order has been cancelled and suspected fraudulent, don’t panic! This is an automated message generated when our payment security system detects that something is wrong.
It may be that the billing address you've entered doesn't match the card you're using when trying to checkout.
If your order is cancelled, please get in touch with our Customer Support Team. They’re pretty ace and have the ability to look further into the reasoning behind your order cancellation, to try and help prevent it from happening again!
I’VE MADE A MISTAKE ON MY ORDER, CAN I CHANGE IT?
Unfortunately, once an order has been placed it cannot be changed. In this instance, we'd recommend proceeding with your order and returning any items you no longer wish for. You can do this by contacting us at firstname.lastname@example.org
MY FRIEND HAS THEIR ORDER... WHERE'S MINE?
If someone you know placed their order after you but received their package first, please don't worry! To keep everything running as smoothly as possible in the warehouse, parcels are packaged in a systematic way, rather than chronologically. Rest assured, we're working to get yours to you as quickly as we can - just keep an eye on your emails for your shipment email!
I AM MISSING SOME ITEMS IN MY ORDER...
Due to stock availability within our warehouses, your order may be dispatched in separate packages. Do not worry! You will receive an email from our Customer Support Team to notify you if this is the case.
If you are having any issues with the website or the sale, please contact us on: